Temporary Suspension of XRP Deposit and Withdrawal on 08/09/2022 from 01:00 PM - 01:30 PM (GMT+7) for Scheduled System Improvement

Modified on Fri, 08 Dec 2023 at 10:10 AM

Bitkub Exchange will temporarily suspend the deposit and withdrawal of XRP according to the below schedule to improve the deposit and withdrawal systems according to our system enhancement plan and provide better services for customers.

In the meantime, you can still access all other services as usual, and please rest assured that the process does not affect your assets. 

The Company would like to assure you that your assets are stored securely per the strict digital asset storage policy, and the storage of our customers complies with all related laws and regulations. 



Issue    Temporary Suspension of XRP Deposit and Withdrawal for System Improvement
Date     8 September 2022
From    01:00 PM (GMT+7)
To         01:30 PM (GMT+7)
Total processing time: 30 minutes


Attention: The Changes After The Completed System Improvement

  • After the system improvement is completed, you will be required to create and use only a new XRP wallet address for your future XRP deposits to prevent asset loss and maintain the continuity of transactions.
  • Creating a new wallet address does not affect the XRP balance or trading.
  • Using an old  XRP address (created before this maintenance) for depositing XRP after the maintenance may lead to asset loss. Please be vigilant for XRP deposits. The Company reserves the right to consider recovering tokens that are lost from such cases individually.

We apologize if you face any inconvenience during this period and thank you for your trust in Bitkub Exchange.


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